Craftomatic › Terms of Service

Terms of Service

Effective date: April 14, 2026  ·  Frigid Light LLC

These Terms of Service (“Terms”) govern your access to and use of Craftomatic, a service provided by Frigid Light LLC, a Massachusetts limited liability company (“Craftomatic,” “we,” “us,” or “our”). By creating an account or using any part of the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use Craftomatic. By using the Service, you represent that you meet this requirement. If you are using Craftomatic on behalf of a business entity, you further represent that you have authority to bind that entity to these Terms, and references to “you” throughout these Terms include that entity.

2. Description of Service

Craftomatic is a web-based software-as-a-service platform that helps handmade sellers track sales across multiple channels, manage inventory, monitor profitability, and manage order fulfillment. The Service currently integrates with third-party platforms including Etsy, Faire, Shopify, Stripe, and Square. Available features and integrations are subject to change.

3. Beta Program

The Service is currently offered as a limited beta (“Beta Program”). During the Beta Program:

  • The Service is provided free of charge.
  • The Service may contain bugs, errors, or instabilities, and certain features may be incomplete or subject to change without notice.
  • We make no guarantees regarding uptime, data availability, or feature continuity during this period.
  • We reserve the right to modify, suspend, or discontinue any aspect of the Beta Program at any time.

When the Beta Program ends, we will provide you with advance written notice (by email to the address on your account) before any paid subscription is required. Users who joined during the Beta Program will retain free access to the Service at the feature level available at the time the Beta Program ends; access to features introduced after the Beta Program ends may require a paid subscription.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain account security.

You may not share your account with others or create multiple accounts to circumvent any limitation or restriction on the Service.

5. Subscriptions and Billing

Following the conclusion of the Beta Program, access to certain features of the Service will require a paid monthly subscription. The following terms apply to paid subscriptions:

  • Billing cycle. Subscriptions are billed on a monthly basis, beginning on the date your paid subscription commences.
  • Cancellation. You may cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of the then-current billing period.
  • No refunds. All subscription fees are non-refundable. We do not provide refunds or credits for partial months of service, unused features, or periods during which you did not access your account.
  • Price changes. We may change subscription pricing at any time. We will give you at least 30 days’ advance notice of any price increase before it takes effect.
  • Taxes. You are responsible for all applicable taxes. We will add taxes to invoices where required by law.

6. Third-Party Integrations

The Service allows you to connect accounts with third-party platforms (e.g., Stripe) via OAuth or API credentials. By connecting a third-party account, you authorize Craftomatic to access and retrieve data from that account for purposes of providing the Service to you.

We are not affiliated with, endorsed by, or responsible for any third-party platform. We do not control third-party services and are not liable for their availability, accuracy, or changes to their APIs or terms of service that affect the functionality of Craftomatic integrations. If a third-party platform revokes or restricts access, the corresponding features in Craftomatic may be reduced or unavailable.

7. Your Data

7.1 Ownership

You retain all ownership rights to the data you enter into or import into Craftomatic (“Your Data”). We do not claim any ownership interest in Your Data.

7.2 License to Us

By using the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and display Your Data solely as necessary to provide the Service to you.

7.3 Data Retention and Deletion

We retain Your Data for as long as your account is active. If you cancel your account or your account is terminated, Your Data will be permanently deleted from our systems within 30 days following the effective date of cancellation or termination. This deletion is irreversible; we strongly encourage you to export any data you wish to retain before cancelling.

7.4 No Sale of Data

We do not sell, rent, or trade Your Data to any third party. We may share Your Data with service providers who assist us in operating the Service (e.g., hosting, analytics), subject to confidentiality obligations, but only to the extent necessary to provide those services.

7.5 Security

We implement industry-standard technical and organizational measures to protect Your Data against unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation;
  • Infringe the intellectual property rights of any third party;
  • Upload or transmit malicious code, viruses, or any content designed to interfere with the Service;
  • Attempt to gain unauthorized access to any part of the Service or its underlying infrastructure;
  • Scrape, reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service;
  • Use the Service in any way that imposes an unreasonable or disproportionate load on our infrastructure.

We reserve the right to suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms.

9. Intellectual Property

The Service, including its software, design, trademarks, logos, and content (excluding Your Data), is owned by Frigid Light LLC and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it as described herein.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

In particular, and without limiting the foregoing:

  • Data accuracy. Craftomatic is a tracking and reporting tool. The accuracy of inventory counts, profitability calculations, and other outputs depends entirely on the accuracy and completeness of the data you enter. We are not responsible for errors, miscounts, or financial losses arising from inaccurate or incomplete data, whether entered manually or imported from third-party platforms.
  • Beta availability. During the Beta Program, the Service may be unavailable, unstable, or subject to significant changes without notice.
  • Third-party data. We are not responsible for errors, delays, or omissions in data received from third-party platform integrations.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FRIGID LIGHT LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO CRAFTOMATIC IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) FIFTY DOLLARS ($50.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal proceeding, you agree to contact us at [email protected] and give us 30 days to attempt to resolve the dispute informally.

12.2 Binding Arbitration

If the dispute is not resolved informally, you and Craftomatic agree to resolve it through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if applicable, Commercial Arbitration Rules), rather than in court. The arbitration will be conducted in the Commonwealth of Massachusetts or remotely, as agreed by the parties. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The parties will split AAA filing fees equally, except that if you are an individual and the claim is for $10,000 or less, we will pay all filing fees.

12.3 Small Claims Exception

Notwithstanding the above, either party may bring an individual claim in a small claims court of competent jurisdiction, provided the claim qualifies for small claims court under applicable law and remains in that court.

12.4 Class Action Waiver

YOU AND CRAFTOMATIC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class or representative proceeding.

12.5 Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law provisions. Any dispute not subject to arbitration under these Terms will be brought exclusively in the state or federal courts located in Massachusetts, and you consent to personal jurisdiction in those courts.

13. Termination

You may terminate your account at any time by deleting your account through the Service settings or by contacting us at [email protected].

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if required by law, or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately. The following sections survive termination: Section 7.3 (data deletion obligations), Section 9 (Intellectual Property), Section 10 (Disclaimers), Section 11 (Limitation of Liability), Section 12 (Dispute Resolution), and any payment obligations accrued prior to termination.

14. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email (to the address on your account) or by displaying a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

15. Miscellaneous

  • Entire Agreement. These Terms constitute the entire agreement between you and Frigid Light LLC regarding the Service and supersede any prior agreements or understandings.
  • Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
  • No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
  • Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
  • Force Majeure. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet outages, or third-party service failures.

16. Contact

If you have questions about these Terms, please contact us:

Frigid Light LLC
[email protected]